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FAQs

How do I place an Order?

Placing an order is easy! Add the item(s) to your cart, click the cart icon and check out by following the directions on the screen.

What Payment Methods Are Accepted?

We accept all major credit cards. Our payment gateway is Paypal, but you do not need to have a Paypal account.

We also accept bank transfers from local banks in The Bahamas Scotia, Royal, and Commonwealth Banks. Please contact us via email at cleolavdesigns@gmail.com or WhatsApp 557-0353 to arrange payment.

Do you offer local delivery throughout Nassau?

Cleola V offers free delivery throughout the entire island no more than 3 days after you place your order.

Please clearly indicate where you want your order to be delivered by providing directions during checkout.

If you forget to send directions during checkout, send an email at cleolavdesigns@gmail.com or a WhatsApp message to (242) 557-0353. Be sure to include your order number. You will be contacted before delivery is made.

Do You Ship to the family islands?

Of course we do! It's free! Your order will be shipped on the vessel of your choice. Be sure to let us know in the notes section when you place your order.

If you do not provide a preferred vessel when placing your order, it will be sent on The Bahamas Ferries.

Do You Ship Internationally?

Cleola V ships using two methods, The Bahamas Postal Service which takes 14 to 21 days. This is the most cost effective way to ship items internationally.

We also ship via DHL. This method is costly, but you will get your order in 2 business days after processing.

Do you offer refunds or exchanges?

We do not offer refunds under any circumstances. If your item arrives broken, please send us an email with a photo of defect and will replace your item.

We offer exchanges within The Bahamas, so long as the item shows no signs of wear. Simply email us at cleolavdesigns@gmail.com to request an exchange and you will receive further instructions.

We also offer exchanges to our international customers, but it is very expensive.

Please be sure to read the description carefully before you place your order. Also, be aware that these items are made by hand. The straw will have slight variations in pattern and color.

Do you do special orders?

We're sorry, but Cleola V does not do special orders. If you would like to know when an item is back in stock, please join our mailing list by clicking the following link. http://eepurl.com/hcPzHr

Where are Cleola V Items Made?

Cleola V products are made in Nassau, Bahamas out of locally produced straw.

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